Description

Overview of key concepts

• Definition and impact of crucial conversations

• Focus on what your want

• Sucker’s choice

• Watch for Silence or Violence

• The importance of Safety

• Facts and stories

• Feelings and needs

• The importance of listening

• Decision making

Role playing crucial conversations

• Demo

• Role playing in small groups

STATE my path

Explain the STATE acronym:

• Share your facts

• Tell your story

• Ask for others' paths

• Talk tentatively

• Encourage testing.

Interactive exercise in pairs

Understanding feelings and needs

• Recognizing our own feelings and needs

• Listening for feelings and needs of the other person

Putting it all together

• More role play and interactive practice to internalize the concepts

Wrap-Up and Q&A